Rhonda bio pic[16]

Rhonda is a Principal at Hord Coplan Macht (HCM) and Architecture and Planning firm in Baltimore.  In Rhonda’s role at HCM she engages healthcare clients in design of clinical space based on her expertise in patient safety & quality improvement, design thinking, and lean principles. Through HCM she provides clinical consulting services in process improvement and lean process to help organizations improve outcomes.  Previously Rhonda was the Senior Director of Performance Improvement & Innovation at GBMC leading a health system transformation toward a Lean Management System.  Rhonda played a key role in contributing to and leading work which was recognized as innovative and transformative as GBMC achieved the 2020 Malcolm Baldridge National Quality Award the Nation’s highest presidential honor for performance excellence. 

Previously Rhonda was in a leadership role with The Johns Hopkins Hospital and the Armstrong Institute for Patient Safety & Quality.  Combining her clinical knowledge with applied research she led design, implementation and evaluation of multi-institutional safety cohort programs both nationally and internationally including Navy Medical Center, Johns Hopkins Saudi Aramco Hospital, Anadolu Medical center as well as other domestic and international healthcare systems. Additionally, Rhonda co-led implementation of Safety and Quality programs in over 1700 ICU’s across the United States leading to a 30% reduction in Central line infections. She was the nurse lead on a $10 million donor funded project to design and deploy integrated tools and techniques reducing medical errors in ICU’s and putting patients and families at the center of the healthcare team through creating system integration and interoperability in clinical workflows.