HCAHPS Report & Quick Reference Guide

The new HCAHPS Data Analysis Report was created to help Maryland’s hospitals better understand their HCAHPS performance — relative to peers and to the state as a whole. The Revitalizing HCAHPS Improvement Quick Reference Guide is intended to help organizations think critically about how they are using the publicly reported HCAHPS data and to generate ideas and discussion about how to improve performance. Both reports were authored for MHA by Carrie Brady, a nationally recognized HCAHPS expert.