Reducing Emergency Department Overcrowding

MHA supports Maryland’s hospitals’ efforts to reduce emergency department (ED) overcrowding. Below are multiple resources for hospitals to utilize as they work to make ED care more efficient, without sacrificing the quality of that care. If you have questions about the information on this page, contact Nora Hoban.


Hospitals employ many interventions to address emergency department overcrowding. While understanding the effectiveness of each intervention can be challenging, this section offers examples of several measures that show promise to mitigate overcrowding.  MHA will continue to add interventions and results as they are available.

Hospitality Suites
Howard County General Hospital

Call to Action: Outpatient and Inpatient Redesign
Anne Arundel Medical Center

Redirecting Non-Emergent Patients to Primary and Urgent Care
MedStar Health

Staff Roles to Improve Patient Flow
University of Maryland Medical Center

Remote Patient Tele-monitoring using AvaSys
University of Maryland St. Joseph Medical Center

Data & Analyses

These hospital-specific analyses describe factors that contribute to emergency department overcrowding. These files are available to members only. You must be logged in to access them.

Data Files (alphabetical by hospital)

Other Resources

White Paper
ED Diversions, Wait Times - Understanding the Causes

Hospital Overload and Emergency Department Diversion
Maryland Hospital Association
June 29, 2017